Privacy Policy

Effective Date: January 2026

Last Updated: January 4, 2026

Introduction

Welcome to [Your Company Name]. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our print-on-demand services, visit our website, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you place an order or interact with our services, we may collect:

Contact Information:

Full name
Email address
Phone number
Delivery address (street address, city, province, postal code)
Billing address (if different from delivery address)

Account Information:

Username and password (if you create an account)
Order history
Communication preferences

Payment Information:

Payment method details
Billing information
Transaction records

Note: We do not store complete credit card information. Payment processing is handled by secure third-party payment gateways.

Design and Custom Content:

Images, logos, and designs you upload
Text and customization preferences
File formats and specifications

Business Information (for corporate clients):

Company name
Business registration details
PhilGEPS information (for government orders)
Tax identification number (TIN)

Information Collected Automatically

When you visit our website or use our services, we automatically collect:

Technical Information:

IP address
Browser type and version
Device information (computer, mobile, tablet)
Operating system
Pages visited and time spent
Referring website

Cookies and Tracking Technologies:

Session cookies for functionality
Analytics cookies to understand user behavior
Preference cookies to remember your settings

You can control cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

Process and complete your custom printing orders
Communicate order status and delivery updates
Arrange shipping and delivery
Handle returns, exchanges, or refunds

Customer Service

Respond to your inquiries and support requests
Provide technical assistance
Resolve disputes or complaints
Send important service notifications

Business Operations

Maintain and improve our services
Analyze usage patterns and preferences
Develop new products and features
Conduct quality control and assurance

Marketing and Communications (with your consent)

Send promotional offers and special discounts
Share new product announcements
Provide newsletters and updates
Conduct customer satisfaction surveys

You can opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Legal and Compliance

Comply with Philippine laws and regulations
Fulfill PhilGEPS requirements for government contracts
Respond to legal requests and prevent fraud
Protect our rights and property

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We only share your data in the following circumstances:

Service Providers and Partners

We work with trusted third-party companies to operate our business:

Courier and Delivery Services:

LBC, J&T, Ninja Van, JRS, Lalamove, Grab Express
We share delivery information (name, address, phone number) necessary for shipment

Payment Processors:

Secure payment gateways (PayMaya, GCash, bank partners)
Only transaction information needed to process payments

Technology Providers:

Website hosting services
Email communication platforms
Cloud storage for design files
Analytics services (Google Analytics)

All service providers are required to protect your data and use it only for specified purposes.

Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

Legal Requirements

We may disclose your information when required by law:

To comply with court orders or legal processes
To respond to government or regulatory requests
To protect our rights, property, or safety
To prevent fraud or illegal activities

With Your Consent

We may share information for other purposes with your explicit consent.

Data Security

We take the protection of your personal information seriously and implement appropriate security measures:

Technical Safeguards

Secure Socket Layer (SSL) encryption for data transmission
Encrypted storage of sensitive information
Regular security audits and updates
Firewall protection and intrusion detection

Operational Safeguards

Access controls limiting who can view your data
Employee training on data privacy
Confidentiality agreements with staff and partners
Secure backup systems

Payment Security

PCI DSS compliant payment processing
No storage of complete credit card information
Tokenization of payment data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Your Rights and Choices

Under Philippine data privacy laws (Data Privacy Act of 2012), you have the following rights:

Right to Access

Request copies of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of your personal data (subject to legal retention requirements).

Right to Object

Object to processing of your personal information for certain purposes.

Right to Data Portability

Request transfer of your data to another service provider in a structured format.

Right to Withdraw Consent

Withdraw consent for marketing communications or optional data processing.

Right to Lodge a Complaint

File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise these rights, contact us at:

Email: [your privacy email]
Phone: [your phone number]
Address: [your business address]

We will respond to your request within 15 business days.

Data Retention

We retain your personal information only as long as necessary:

Active Orders: Duration of order processing and delivery, plus 1 year for warranty/support purposes

Account Information: As long as your account is active, plus 1 year after closure

Payment Records: 5 years for accounting and tax compliance

Marketing Data: Until you unsubscribe or request deletion

Legal Requirements: As required by Philippine law (typically 5-10 years for business records)

After retention periods expire, we securely delete or anonymize your information.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

International Data Transfers

Your information is primarily stored and processed in the Philippines. If we transfer data outside the Philippines for any reason (such as cloud storage providers), we ensure appropriate safeguards are in place to protect your information in accordance with Philippine data privacy standards.

Third-Party Websites

Our website may contain links to third-party websites (payment processors, social media platforms, courier tracking). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, login sessions)

Analytics Cookies: Help us understand how visitors use our site (Google Analytics)

Preference Cookies: Remember your settings and preferences

Marketing Cookies: Track effectiveness of advertising campaigns (if applicable)

Managing Cookies

You can control cookies through your browser settings:

Google Chrome: Settings > Privacy and Security > Cookies
Mozilla Firefox: Options > Privacy & Security
Safari: Preferences > Privacy
Microsoft Edge: Settings > Cookies and Site Permissions

Note: Disabling essential cookies may affect website functionality.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notification (for substantial changes)
Displaying a prominent notice on our homepage

The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Magika Prints

Data Protection Officer: Email: magikaprintsph@gmail.com Phone: +63 926 056 3329 Address: Balagtas, Bulacan, Philippines

Business Hours: Monday – Saturday: 9:00 AM – 6:00 PM (Philippine Time)

National Privacy Commission (NPC): If you wish to file a complaint or have concerns about how we handle your data: Website: www.privacy.gov.ph Email: info@privacy.gov.ph Hotline: (02) 8234-2228

Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services.

For corporate or government orders requiring specific data processing agreements, please contact our compliance team for customized arrangements.

Your privacy matters to us. We are committed to transparent, responsible, and secure handling of your personal information in accordance with Philippine data privacy laws.

This Privacy Policy is compliant with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.