Shipping and Returns Policy
Delivery Information
Nationwide Shipping Coverage
We proudly deliver custom printed t-shirts and apparel to all regions across the Philippines – from Luzon to Visayas and Mindanao. No matter where you are, we’ll get your order to you safely and on time.
Delivery Timeframes
Metro Manila
- Standard Delivery: 1-2 business days after production
- Same-Day Delivery: Available for rush orders (additional fees apply)
Luzon (Outside Metro Manila)
- Standard Delivery: 3-5 business days after production
- Major cities (Baguio, Pampanga, Batangas, Cavite): 2-4 business days
Visayas
- Standard Delivery: 5-7 business days after production
- Major cities (Cebu, Iloilo, Bacolod): 4-6 business days
Mindanao
- Standard Delivery: 5-7 business days after production
- Major cities (Davao, Cagayan de Oro, Zamboanga): 4-6 business days
Production Time: 3-5 business days for standard orders. Rush production available for urgent needs.
Total Timeline: Please allow 1-2 weeks from order confirmation to delivery for most locations.
Shipping Rates
Shipping costs are calculated based on:
- Order weight and quantity
- Delivery location
- Chosen courier service
- Urgency (standard vs. express)
Exact shipping fees will be provided during checkout. For bulk orders over 50 pieces, shipping discounts may apply.
Courier Partners
We work with reliable courier services including:
- LBC Express
- J&T Express
- Ninja Van
- JRS Express
- Lalamove (Metro Manila same-day delivery)
- Grab Express (Metro Manila rush orders)
For large corporate or government orders, we can arrange dedicated delivery services.
Order Tracking
Once your order ships, you’ll receive:
- SMS notification with tracking number
- Email confirmation with courier details
- Real-time tracking updates
You can monitor your shipment’s progress through our partner courier’s website or app.
Returns and Exchange Policy
Our Quality Guarantee
We take pride in delivering high-quality custom printed apparel. Every order undergoes strict quality control before shipping. However, we understand that issues can occasionally arise.
Valid Reasons for Returns/Exchanges
We accept returns or exchanges under the following conditions:
Manufacturing Defects
- Print defects (smudging, misalignment, color errors)
- Fabric defects (holes, tears, stains)
- Wrong size sent
- Wrong design/item sent
Production Errors
- Incorrect print placement
- Missing elements from approved design
- Color significantly different from proof
Non-Returnable Items
Due to the custom nature of our products, we cannot accept returns for:
- Change of mind or personal preference
- Incorrect size ordered by customer (please check size charts carefully)
- Design approved by customer but outcome not as expected
- Minor color variations between screen display and actual print
- Normal wear and tear after use
- Items washed or worn
Return Timeframe
Returns or exchanges must be reported within 7 days of delivery. Please contact us immediately upon receiving your order if there are any issues.
Return Process
Step 1: Contact Us
- Email us with your order number and photos of the issue
- Describe the problem clearly
- Include photos showing the defect or error
Step 2: Assessment
- Our team will review your claim within 24-48 hours
- We’ll determine if the issue qualifies for return/exchange
Step 3: Resolution
- Approved returns: We’ll arrange pickup or provide return shipping instructions
- Exchange: We’ll reprint and ship the corrected items at no additional cost
- Refund: Approved refunds will be processed within 7-10 business days
Return Shipping
For manufacturing defects or our errors:
- We cover return shipping costs
- We’ll arrange courier pickup from your location
For customer errors (wrong size ordered, etc.):
- Customer is responsible for return shipping
- Exchanges may be possible with additional production fees
Damaged or Lost Shipments
Damaged During Transit
If your package arrives damaged:
- Take photos of the packaging and items immediately
- Do not discard packaging materials
- Contact us within 24 hours with photos and order details
- We’ll file a claim with the courier and arrange replacement
Lost Packages
If your tracking shows delivered but you haven’t received your order:
- Check with neighbors or building security
- Verify delivery address on your order confirmation
- Contact the courier service directly
- If unresolved after 48 hours, contact us and we’ll investigate
We’ll work with the courier to locate your package or arrange a replacement.
Bulk and Corporate Orders
Special terms apply for large orders (100+ pieces):
- Extended quality guarantee period
- Dedicated account manager
- Flexible delivery arrangements
- Customized return policies available
Contact our corporate sales team for details.
Inspection Upon Delivery
We strongly recommend:
- Inspect your order immediately upon delivery
- Check quantity, sizes, and print quality
- Report any issues within 24 hours for fastest resolution
- Keep all packaging materials until you’ve confirmed everything is correct
Contact Us for Shipping & Returns
Email: magikaprintsph@gmail.com Phone: +63 926 056 3329 Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
For fastest service, please include:
- Order number
- Photos of the issue
- Detailed description of the problem
- Your preferred resolution
Important Notes
- All returns must be in original, unworn, unwashed condition with tags attached
- Custom designs cannot be resold, so please review your design proof carefully before approving production
- Refunds exclude original shipping fees unless the error was ours
- We reserve the right to refuse returns that don’t meet our policy guidelines
- Processing times may be longer during peak seasons (holidays, school openings, etc.)
We’re committed to your satisfaction. If you have any questions about our shipping or returns policy, please don’t hesitate to reach out. Our customer service team is here to help make your experience smooth and worry-free.
Last Updated: January 2026